Squeak and Stack for iPhone and iPad
App support.
Find quick answers for gameplay, the full-game unlock and common device issues. Include your device model and iOS or iPadOS version when contacting support.
Restore the full game
- Open Squeak and Stack and return to the full-game screen.
- Complete the grown-up check, then select Restore Purchases.
- Make sure the device uses the Apple Account that originally bought the full-game unlock.
Restoring a previous purchase should not charge you again.
The store or price does not load
- Check that the device is online and can open the App Store.
- Confirm in-app purchases are permitted in Screen Time or device-management restrictions.
- Close and reopen the app, then select Retry App Store connection.
- The product can be temporarily unavailable while App Store setup or regional approval is incomplete.
Gameplay troubleshooting
- Restart the app after installing an update.
- If a level does not respond as expected, leave it and open it again from the level map.
- When reporting an issue, include the level number, the device model and what happened immediately before the problem.
Progress and reinstalling
Progress and records are stored locally. Deleting and reinstalling the app may remove that progress. The full-game purchase can be restored separately through Apple using the original Apple Account.
Billing and refunds
Apple processes App Store payments and refund requests. Copon Media cannot view full card details or directly reverse an App Store transaction.
Contact
Email [email protected]. Support requests are normally answered in English.